MainForm.cs
using System;
using System.Drawing;
using System.Collections;
using System.ComponentModel;
using System.Windows.Forms;
using System.Data;
namespace PZS_proj
{
/// <summary>
/// Summary description for Form1.
/// </summary>
public class Form1 : System.Windows.Forms.Form
{
#region Vlastnosti triedy Form1
public KBS.TKBS kbsO;
public SelOper SOform;
public PZS_proj.Form2 FormPoruchy;
public PZS_proj.FormStat FStat;
public PZS_proj.Form4 FAbout;
public System.Windows.Forms.StatusBar statusBar1;
private System.Windows.Forms.MainMenu mainMenu1;
private System.Windows.Forms.MenuItem menuItem1;
private System.Windows.Forms.MenuItem menuItem2;
private System.Windows.Forms.MenuItem menuItem3;
private System.Windows.Forms.MenuItem menuItem4;
private System.Windows.Forms.MenuItem menuItem5;
private System.Windows.Forms.MenuItem menuItem6;
private System.Windows.Forms.MenuItem menuItem8;
private System.Windows.Forms.PictureBox pictureBox1;
private System.Windows.Forms.MenuItem menuItem9;
private System.Windows.Forms.MenuItem menuItem10;
public System.Windows.Forms.Button btn1;
public System.Windows.Forms.Button btn2;
public System.Windows.Forms.Button btn3;
public System.Windows.Forms.RichTextBox TextOut;
public System.Windows.Forms.TextBox textBox1;
public System.Windows.Forms.Label label1;
private System.Windows.Forms.MenuItem menuItem11;
/// <summary>
/// Required designer variable.
/// </summary>
private System.ComponentModel.Container components = null;
#endregion
#region Konstruktor hlavneho okna
public Form1()
{
//
// Required for Windows Form Designer support
//
InitializeComponent();
this.kbsO = new KBS.TKBS();
}
#endregion
#region Metoda na uvolnenie systemovych prostriedkov
/// <summary>
/// Clean up any resources being used.
/// </summary>
protected override void Dispose( bool disposing )
{
if( disposing )
{
if (components != null)
{
components.Dispose();
}
}
base.Dispose( disposing );
}
#endregion
#region Windows Form Designer generated code
/// <summary>
/// Required method for Designer support - do not modify
/// the contents of this method with the code editor.
/// </summary>
private void InitializeComponent()
{
System.Resources.ResourceManager resources = new System.Resources.ResourceManager(typeof(Form1));
this.TextOut = new System.Windows.Forms.RichTextBox();
this.statusBar1 = new System.Windows.Forms.StatusBar();
this.mainMenu1 = new System.Windows.Forms.MainMenu();
this.menuItem1 = new System.Windows.Forms.MenuItem();
this.menuItem3 = new System.Windows.Forms.MenuItem();
this.menuItem4 = new System.Windows.Forms.MenuItem();
this.menuItem5 = new System.Windows.Forms.MenuItem();
this.menuItem10 = new System.Windows.Forms.MenuItem();
this.menuItem9 = new System.Windows.Forms.MenuItem();
this.menuItem6 = new System.Windows.Forms.MenuItem();
this.menuItem2 = new System.Windows.Forms.MenuItem();
this.menuItem8 = new System.Windows.Forms.MenuItem();
this.pictureBox1 = new System.Windows.Forms.PictureBox();
this.btn1 = new System.Windows.Forms.Button();
this.btn2 = new System.Windows.Forms.Button();
this.btn3 = new System.Windows.Forms.Button();
this.textBox1 = new System.Windows.Forms.TextBox();
this.label1 = new System.Windows.Forms.Label();
this.menuItem11 = new System.Windows.Forms.MenuItem();
this.SuspendLayout();
//
// TextOut
//
this.TextOut.BackColor = System.Drawing.Color.FromArgb(((System.Byte)(192)), ((System.Byte)(192)), ((System.Byte)(255)));
this.TextOut.BorderStyle = System.Windows.Forms.BorderStyle.FixedSingle;
this.TextOut.Font = new System.Drawing.Font("Arial", 11.25F, System.Drawing.FontStyle.Regular, System.Drawing.GraphicsUnit.Point, ((System.Byte)(238)));
this.TextOut.Location = new System.Drawing.Point(8, 112);
this.TextOut.MaxLength = 65535;
this.TextOut.Name = "TextOut";
this.TextOut.ReadOnly = true;
this.TextOut.Size = new System.Drawing.Size(520, 160);
this.TextOut.TabIndex = 3;
this.TextOut.Text = "";
this.TextOut.Visible = false;
//
// statusBar1
//
this.statusBar1.Font = new System.Drawing.Font("Arial", 9F, System.Drawing.FontStyle.Regular, System.Drawing.GraphicsUnit.Point, ((System.Byte)(238)));
this.statusBar1.Location = new System.Drawing.Point(0, 347);
this.statusBar1.Name = "statusBar1";
this.statusBar1.Size = new System.Drawing.Size(536, 24);
this.statusBar1.SizingGrip = false;
this.statusBar1.TabIndex = 4;
this.statusBar1.Text = "Smooth Operator is ready";
//
// mainMenu1
//
this.mainMenu1.MenuItems.AddRange(new System.Windows.Forms.MenuItem[] {
this.menuItem1,
this.menuItem2});
//
// menuItem1
//
this.menuItem1.Index = 0;
this.menuItem1.MenuItems.AddRange(new System.Windows.Forms.MenuItem[] {
this.menuItem3,
this.menuItem4,
this.menuItem5,
this.menuItem10,
this.menuItem11,
this.menuItem9,
this.menuItem6});
this.menuItem1.Text = "Akcia";
//
// menuItem3
//
this.menuItem3.Index = 0;
this.menuItem3.Text = "Vyber operatora";
this.menuItem3.Click += new System.EventHandler(this.menuItem3_Click);
//
// menuItem4
//
this.menuItem4.Index = 1;
this.menuItem4.Text = "Novy hovor";
this.menuItem4.Click += new System.EventHandler(this.menuItem4_Click);
//
// menuItem5
//
this.menuItem5.Index = 2;
this.menuItem5.Text = "-";
//
// menuItem10
//
this.menuItem10.Index = 3;
this.menuItem10.Text = "Pridaj poruchu";
this.menuItem10.Click += new System.EventHandler(this.menuItem10_Click);
//
// menuItem9
//
this.menuItem9.Index = 5;
this.menuItem9.Text = "-";
//
// menuItem6
//
this.menuItem6.Index = 6;
this.menuItem6.Text = "Skonci";
this.menuItem6.Click += new System.EventHandler(this.menuItem6_Click);
//
// menuItem2
//
this.menuItem2.Index = 1;
this.menuItem2.MenuItems.AddRange(new System.Windows.Forms.MenuItem[] {
this.menuItem8});
this.menuItem2.Text = "Ine";
//
// menuItem8
//
this.menuItem8.Index = 0;
this.menuItem8.Text = "O programe";
this.menuItem8.Click += new System.EventHandler(this.menuItem8_Click);
//
// pictureBox1
//
this.pictureBox1.BackColor = System.Drawing.Color.Silver;
this.pictureBox1.Dock = System.Windows.Forms.DockStyle.Fill;
this.pictureBox1.Image = ((System.Drawing.Image)(resources.GetObject("pictureBox1.Image")));
this.pictureBox1.Location = new System.Drawing.Point(0, 0);
this.pictureBox1.Name = "pictureBox1";
this.pictureBox1.Size = new System.Drawing.Size(536, 371);
this.pictureBox1.TabIndex = 5;
this.pictureBox1.TabStop = false;
//
// btn1
//
this.btn1.Location = new System.Drawing.Point(8, 320);
this.btn1.Name = "btn1";
this.btn1.Size = new System.Drawing.Size(120, 23);
this.btn1.TabIndex = 6;
this.btn1.Text = "Tlako 1";
this.btn1.Click += new System.EventHandler(this.btn1_Click);
//
// btn2
//
this.btn2.Location = new System.Drawing.Point(208, 320);
this.btn2.Name = "btn2";
this.btn2.Size = new System.Drawing.Size(120, 23);
this.btn2.TabIndex = 7;
this.btn2.Text = "Tlako 2";
this.btn2.Click += new System.EventHandler(this.btn2_Click);
//
// btn3
//
this.btn3.Location = new System.Drawing.Point(408, 320);
this.btn3.Name = "btn3";
this.btn3.Size = new System.Drawing.Size(120, 23);
this.btn3.TabIndex = 8;
this.btn3.Text = "Tlako 3";
this.btn3.Click += new System.EventHandler(this.btn3_Click);
//
// textBox1
//
this.textBox1.Location = new System.Drawing.Point(136, 288);
this.textBox1.Name = "textBox1";
this.textBox1.Size = new System.Drawing.Size(272, 20);
this.textBox1.TabIndex = 9;
this.textBox1.Text = "textBox1";
this.textBox1.Visible = false;
this.textBox1.KeyPress += new System.Windows.Forms.KeyPressEventHandler(this.textBox1_KeyPress);
//
// label1
//
this.label1.Location = new System.Drawing.Point(40, 290);
this.label1.Name = "label1";
this.label1.Size = new System.Drawing.Size(88, 16);
this.label1.TabIndex = 10;
this.label1.Text = "label1";
this.label1.Visible = false;
//
// menuItem11
//
this.menuItem11.Index = 4;
this.menuItem11.Text = "Statistika";
this.menuItem11.Click += new System.EventHandler(this.menuItem11_Click);
//
// Form1
//
this.AutoScaleBaseSize = new System.Drawing.Size(5, 13);
this.ClientSize = new System.Drawing.Size(536, 371);
this.Controls.Add(this.label1);
this.Controls.Add(this.textBox1);
this.Controls.Add(this.btn3);
this.Controls.Add(this.btn2);
this.Controls.Add(this.btn1);
this.Controls.Add(this.statusBar1);
this.Controls.Add(this.TextOut);
this.Controls.Add(this.pictureBox1);
this.FormBorderStyle = System.Windows.Forms.FormBorderStyle.FixedSingle;
this.Icon = ((System.Drawing.Icon)(resources.GetObject("$this.Icon")));
this.MaximizeBox = false;
this.Menu = this.mainMenu1;
this.Name = "Form1";
this.StartPosition = System.Windows.Forms.FormStartPosition.CenterScreen;
this.Text = "Smooth Operator";
this.Closing += new System.ComponentModel.CancelEventHandler(this.Form1_Closing);
this.ResumeLayout(false);
}
#endregion
#region The main entry point for the application
/// <summary>
/// The main entry point for the application.
/// </summary>
[STAThread]
static void Main()
{
Form1 MainForm;
MainForm = new Form1();
MainForm.SOform = new SelOper(MainForm.kbsO.zoznam_zamestnancov);
MainForm.FormPoruchy = new Form2();
MainForm.FStat = new FormStat();
MainForm.FAbout = new Form4();
MainForm.btn1.Visible = false;
MainForm.btn2.Visible = false;
MainForm.btn3.Visible = false;
MainForm.Show();
MainForm.kbsO.ChodDoStavu(1,MainForm);
Application.Run(MainForm);
}
#endregion
#region M: obsluha kliku v menu na 'vyber operatora'
private void menuItem3_Click(object sender, System.EventArgs e)
{
kbsO.ChodDoStavu(1,this);
}
#endregion
#region M: obsluha kliku v menu na 'ukonci aplikaciu'
private void menuItem6_Click(object sender, System.EventArgs e)
{
Application.Exit();
}
#endregion
#region M: pridavanie 'formatovaneho' textu do RichTextBoxu
public void AddToTextOut(string what, bool ToNewLine, bool Bold)
{
int start, length;
if(ToNewLine)
this.TextOut.Text += "\n";
start = this.TextOut.TextLength - 1;
length = what.Length;
if(start<0)
start=0;
this.TextOut.Text += what;
/*
if(Bold)
{
this.TextOut.SelectionStart = start;
this.TextOut.SelectionLength = length;
this.TextOut.SelectionFont = new Font(this.TextOut.Font.FontFamily,
this.TextOut.Font.Size,
FontStyle.Bold);
this.TextOut.SelectionLength = 0;
this.TextOut.SelectionStart = 0;
}
*/
}
#endregion
#region M: obsluha vyberu operatora z moznych operatorov
public void SelectOperator()
{
string name, pom;
this.statusBar1.Text = "Prosim vyberte operatora.";
this.SOform.ShowDialog();
this.kbsO.oper_id = this.SOform.oper_id;
this.statusBar1.Text = "Zvolte akciu.";
name = this.kbsO.zoznam_zamestnancov.GetName(this.SOform.oper_id);
this.Text = "Smooth Operator - " + name;
//--------------------
this.TextOut.Clear();
pom = "Bol zvoleny operator '" + name + "'";
this.AddToTextOut(pom, false, false);
this.TextOut.Visible = true;
//--------------------
this.btn1.Text = "Novy hovor";
this.btn2.Text = "Statistika";
this.btn3.Text = "Pridaj poruchu";
this.btn1.Visible = true;
this.btn2.Visible = true;
this.btn3.Visible = true;
}
#endregion //odpoved ANO na otazku sa riesi v tejto metode:
#region M: obsluha kliku v menu na 'Novy hovor'
private void menuItem4_Click(object sender, System.EventArgs e)
{
kbsO.ChodDoStavu(2,this);
}
#endregion // odpoved NIE na otazku sa riesi v tejto metode:
#region M: obsluha kliknutie na tlacidlo 1.
private void btn1_Click(object sender, System.EventArgs e)
{
switch(kbsO.stav)
{
case 1: kbsO.ChodDoStavu(2,this); break;
//-------------------------------------
case 2: if(this.textBox1.Text!="")
kbsO.ChodDoStavu(3,this);
else
this.AddToTextOut("Prosim vpiste osobne cislo volajuceho!", true, false);
break;
//-------------------------------------
case 3: kbsO.NaZaciatok(this); break;
//-------------------------------------
case 5: kbsO.ChodDoStavu(6, this); break;
//-------------------------------------
case 6: kbsO.ChodDoStavu(9, this); break;
//-------------------------------------
case 7: if(kbsO.qStav==3) // ak cakame na odpoved nejakej query
{
kbsO.currSymptom.hodnota = true; // nastavime pravdivostnu hodnotu
kbsO.SDone[kbsO.nSDone] = kbsO.currSymptom; // ulozime si to uz ako rieseny symptom
kbsO.nSDone++; // zvysime pocet riesenych symptomov
}
kbsO.GoQuery(this); // ideme dalej v query postupnosti
break;
//-------------------------------------
case 8: kbsO.ChodDoStavu(9, this); break;
//-------------------------------------
case 9: kbsO.NaZaciatok(this); break;
//-------------------------------------
case 10: kbsO.ChodDoStavu(9, this); break;
//-------------------------------------
}
}
#endregion
#region M: zacatie noveho hovoru
public void NovyHovor() //ziskaj osobne cislo volajuceho
{
this.statusBar1.Text = "Identifikacia volajuceho";
this.TextOut.Clear();
this.AddToTextOut("Vyzvite uzivatela, aby Vam povedal svoje osobne cislo a svoje cele meno.", false, true);
this.AddToTextOut("Ziskane osobne cislo vpiste do riadku pre osobne cislo a stlacte [Enter]. ", true, false);
this.AddToTextOut("Ak sa najdene meno zhoduje s tym, co nadiktoval uzivatel, stlacte tlacidlo 'Dalej'.", false, false);
this.AddToTextOut(" ", true, false);
this.TextOut.Visible = true;
//----------------------------------
this.label1.Text = "Osobne cislo";
this.textBox1.Text = "";
this.label1.Visible = true;
this.textBox1.Visible = true;
this.btn1.Text = "Dalej";
this.btn2.Visible = false;
this.btn3.Visible = false;
}
#endregion
#region M: obsluha stlaceneho tlacidla na TextBoxe
private void textBox1_KeyPress(object sender, System.Windows.Forms.KeyPressEventArgs e)
{
// ak sme v stave 2, teda zadavame osobne cislo volajuceho a bol stlaceny Enter
if((kbsO.stav==2) && (e.KeyChar==(char)13))
{
string meno, pom;
int os_c;
os_c = kbsO.zoznam_zamestnancov.StrToInt(this.textBox1.Text);
meno = kbsO.zoznam_zamestnancov.GetName(os_c);
pom = "Osobne cislo=[" + os_c + "], Meno=[" + meno + "]";
this.AddToTextOut(pom, true, false);
}
}
#endregion
#region M: identifikacia volajuceho na zaklade osobneho cisla
public void IdentifikujVolajuceho()
{
int os_c;
bool res;
// ziskame osobne cislo z TextBoxu; osobne udaje
os_c = kbsO.zoznam_zamestnancov.StrToInt(this.textBox1.Text);
// ulozime si osobne cislo volajuceho kvoli dalsim potrebam
kbsO.user_id = os_c; // zamestnanec
// overime recent problemy
res = kbsO.RecentProblemy(this);
}
#endregion
#region M: obsluha tlacidla 2. pri stlaceni
private void btn2_Click(object sender, System.EventArgs e)
{
switch(kbsO.stav)
{
case 1: this.menuItem11_Click(sender,e); break;
case 3: kbsO.ChodDoStavu(4,this); break;
case 5: kbsO.ChodDoStavu(7,this); break;
case 6: kbsO.ChodDoStavu(7,this); break;
//----------------------------------------
case 7: if(kbsO.qStav==3) // ak cakame na odpoved nejakej query
{
kbsO.currSymptom.hodnota = false; // nastavime pravdivostnu hodnotu
kbsO.SDone[kbsO.nSDone] = kbsO.currSymptom; // ulozime si to uz ako rieseny symptom
kbsO.nSDone++; // zvysime pocet riesenych symptomov
}
kbsO.GoQuery(this); // ideme dalej v query postupnosti
break;
//----------------------------------------
case 8: kbsO.nSDone = 0;
kbsO.ChodDoStavu(7, this);
break;
//----------------------------------------
}
}
#endregion
#region M: zistenie existencie aktualnych poruch
public void AktualnePoruchy()
{
bool res;
// zistime, ci pre daneho uzivatela existuje nejaka aktualna porucha
res = kbsO.AktualnePoruchy(this);
if(res) // ak existuje porucha, chod do stavu 5
kbsO.ChodDoStavu(5,this);
else // ak neexistuje porucha, chod rovno do stavu 6
kbsO.ChodDoStavu(6,this);
}
#endregion
#region M: zistenie, ci uzivatelov problem suvisi s aktualnou poruchou
public void AktualnePoruchy2() //ziskaj kratky popis problemu
{
string pom;
string lokacia, lokacia_full;
this.statusBar1.Text = "Overuju sa aktualne poruchy";
// ziskame lokaciu zamestnanca
lokacia = kbsO.zoznam_zamestnancov.GetLocation(kbsO.user_id);
lokacia_full = kbsO.zoznam_lokacii.GetNazov(lokacia);
pom = "V lokacii '" + lokacia_full + "' (" + lokacia + ") existuje porucha.";
this.TextOut.Clear();
// ziskame meno posledneho riesitela
this.AddToTextOut(pom, false, true);
this.AddToTextOut("Poziadajte uzivatela, aby v kratkosti opisal svoj problem. ", true, false);
this.AddToTextOut("Ten zadajte do spodneho riadku a stlacte tlacidlo [Overit].", false, false);
this.AddToTextOut("Ak chcete preskocit overenie aktualnych poruch, stlacte tlacidlo [Preskocit].", true, false);
this.label1.Text = "Popis problemu";
this.textBox1.Text = "";
this.TextOut.Visible = true;
this.label1.Visible = true;
this.textBox1.Visible = true;
this.btn1.Text = "Overit";
this.btn2.Text = "Preskocit";
this.btn1.Visible = true;
this.btn2.Visible = true;
this.btn3.Visible = false;
}
#endregion
#region M: zobrazenie vplyvu na problem
public void VplyvNaProblem()
{
string pom;
KBS.Tporucha tmp;
this.statusBar1.Text = "Vplyv aktualnych poruch na uzivatelov problem";
// overime, ci problem so zadanym popisom je ovplyvneny aktualnou poruchou
// kratky popis problemu
tmp = this.kbsO.OverVplyvAktualnejPoruchy(this.textBox1.Text);
//----------------------------
this.label1.Visible = false;
this.textBox1.Visible = false;
this.btn1.Text = "Ukoncit hovor";
this.btn2.Text = "Pokracovat";
this.btn1.Visible = true;
this.btn2.Visible = true;
this.btn3.Visible = false;
//----------------------------
// ak ma aktualna porucha vplyv na uzivatelov problem
// present2
if(tmp.je_aktualna)
{
this.TextOut.Clear();
this.AddToTextOut("Uzivatelov problem je ovplyvneny aktualnou poruchou.", false, true);
pom = "Dovod poruchy: " + tmp.problem.dovod;
this.AddToTextOut(pom, true, false);
pom = "Pociatok poruchy: " + tmp.platnost_od.ToString();
this.AddToTextOut(pom, true, false);
pom = "Koniec poruchy: " + tmp.platnost_do.ToString();
this.AddToTextOut(pom, true, false);
}
else // ak nema vplyv
{
this.btn1.Visible = false;
this.TextOut.Clear();
this.AddToTextOut("Problem s danym popisom nie je ovplyvneny ziadnymi aktualnymi poruchami.", false, true);
}
}
#endregion
#region M: samotne jadro ZS
public void Dotazovanie()
{
switch(kbsO.qStav)
{
case 0: this.ZSVyberSkupinu(); break;
case 1: this.ZSVyberPodSkupinu(); break;
case 2: this.ZSUlozPodSkupinu(); break;
case 3: this.ZSPytajSa(); break;
case 4: this.ZSOverSolution(); break;
}
}
#endregion
#region M: vyber skupiny, v ktorej sa problem nachadza
public void ZSVyberSkupinu()
{
int i;
string pom;
// ziskame nazvy skupin solutions
kbsO.zoznam_solutions.skupiny = kbsO.zoznam_solutions.GetSkupiny();
//-------------------------------------
// vypiseme nazvy skupin
this.TextOut.Clear();
this.AddToTextOut("Vyberte skupinu problemov, o ktore sa jedna, vpiste ju do riadku pod tymto oknom a stlacte tlacidlo 'Vyber'", false, true);
for(i=0; i<20; i++)
{
if(kbsO.zoznam_solutions.skupiny[i]=="")
continue;
pom = "[" + i + "] - " + kbsO.zoznam_solutions.skupiny[i];
this.AddToTextOut(pom, true, false);
}
//-------------------------------------
// nastavime vizualne komponenty podla potreby
this.label1.Text = "Skupina";
this.label1.Visible = true;
this.textBox1.Text = "";
this.textBox1.Visible = true;
this.btn1.Text = "Vyber";
this.btn1.Visible = true;
this.btn2.Visible = false;
this.btn3.Visible = false;
}
#endregion
#region M: vyber podskupiny, v ktorej sa problem nachadza
public void ZSVyberPodSkupinu()
{
int i, por;
string pom;
// ulozime si nazov skupiny, ktoru budeme riesit
por = kbsO.zoznam_poruch.StrToInt(this.textBox1.Text);
kbsO.skupina = kbsO.zoznam_solutions.skupiny[por];
//-------------------------------------
// ziskame nazvy skupin solutions
kbsO.zoznam_solutions.podskupiny = kbsO.zoznam_solutions.GetPodSkupiny(kbsO.skupina);
//-------------------------------------
// vypiseme nazvy skupin
this.TextOut.Clear();
pom = "Skupina problemov: " + kbsO.skupina;
this.AddToTextOut(pom, false, true);
this.AddToTextOut("Vyberte podskupinu problemov, o ktore sa jedna, vpiste ju do riadku pod tymto oknom a stlacte tlacidlo 'Vyber'", true, true);
for(i=0; i<20; i++)
{
if(kbsO.zoznam_solutions.podskupiny[i]=="")
continue;
pom = "[" + i + "] - " + kbsO.zoznam_solutions.podskupiny[i];
this.AddToTextOut(pom, true, false);
}
//-------------------------------------
// nastavime vizualne komponenty podla potreby
this.label1.Text = "Podskupina";
this.label1.Visible = true;
this.textBox1.Text = "";
this.textBox1.Visible = true;
this.btn1.Text = "Vyber";
this.btn1.Visible = true;
this.btn2.Visible = false;
this.btn3.Visible = false;
}
#endregion
#region M: pytanie sa otazky
public void ZSPytajSa()
{
KBS.Tsymptom symp;
//----------------------------
// nastavenie vizualneho sajrajtu
this.label1.Visible = false;
this.textBox1.Text = "";
this.textBox1.Visible = false;
this.btn1.Text = "Ano";
this.btn2.Text = "Nie";
this.btn1.Visible = true;
this.btn2.Visible = true;
this.btn3.Visible = false;
//----------------------------
// ziskame mozny symptom
symp = kbsO.ZiskajMoznySymptom();
// ak nebol najdeny dalsi mozny symptom
if(symp.popis=="")
{
kbsO.ChodDoStavu(10, this); // zaznamename problem a ukoncime hovor
return;
}
// ulozime si ho, aby sme vedeli, na co sa akutat pytame
kbsO.currSymptom = symp;
// zobrazime vystup
this.TextOut.Clear();
this.AddToTextOut(symp.popis, false, true);
}
#endregion
#region M: overenie, ci sme uz k nejakemu solution nedospeli
public void ZSOverSolution()
{
string res;
// ak nejaky solution ma splnene vsetky symptomy, tak ziskame postup solutionu
res = kbsO.ZiskajPostupZoSolution();
// vhodny solution zatial nesplneny
if(res=="")
{
kbsO.qStav = 3; // spytame sa dalsiu otazku
this.Dotazovanie();
}
else // solution bol najdeny
{
// zobrazime vystup
this.TextOut.Clear();
this.AddToTextOut(res, false, true);
kbsO.ChodDoStavu(8, this); // uz len pockame na ukoncenie hovoru
}
}
#endregion
#region M: zobrazenie solution a cakanie na tlacitko
// ziskaj stav vyriesenia problemu
public void ZobrazSolution()
{
this.AddToTextOut("Vyckajte, kym uzivatel vykona vami odporucany postup.", true, false);
this.AddToTextOut("Bol problem tymto vyrieseny?", true, false);
// nastavime vizualne komponenty
this.label1.Visible = false;
this.textBox1.Text = "";
this.textBox1.Visible = false;
this.btn1.Text = "Ano";
this.btn2.Text = "Nie";
this.btn1.Visible = true;
this.btn2.Visible = true;
this.btn3.Visible = false;
//----------------------------
}
#endregion
#region M: ukoncenie hovoru
public void UkonciHovor()
{
// zobrazime vystup
this.TextOut.Clear();
this.AddToTextOut("Podakujte uzivatelovi za vyuzitie sluzieb HelpDesku a ukoncite hovor pozdravom.", false, true);
// nastavime vizualne komponenty
this.label1.Visible = false;
this.textBox1.Text = "";
this.textBox1.Visible = false;
this.btn1.Text = "Koniec hovoru";
this.btn1.Visible = true;
this.btn2.Visible = false;
this.btn3.Visible = false;
//----------------------------
}
#endregion
#region M: zaznamenanie problemu
public void ZaznamenajProblem()
{
// zobrazime vystup
this.TextOut.Clear();
this.AddToTextOut("Bohuzial, na takuto kombinaciu symptomov nebol najdeny ziadny solution.", false, true);
this.AddToTextOut("Zaznamenajte vsetky potrebne udaje do ServiceCallu v HPSD, lokalny spravca sa pokusi tento problem riesit.", true, false);
// nastavime vizualne komponenty
this.label1.Visible = false;
this.textBox1.Text = "";
this.textBox1.Visible = false;
this.btn1.Text = "OK";
this.btn1.Visible = true;
this.btn2.Visible = false;
this.btn3.Visible = false;
//----------------------------
}
#endregion
#region M: ulozenie vybratej podskupiny
public void ZSUlozPodSkupinu()
{
int por;
// ulozime si nazov skupiny, ktoru budeme riesit
por = kbsO.zoznam_poruch.StrToInt(this.textBox1.Text);
kbsO.podskupina = kbsO.zoznam_solutions.podskupiny[por];
kbsO.GoQuery(this);
// vynulujem pocet uz odpovedanych symptomov
kbsO.nSDone = 0;
}
#endregion
#region M: kliknutie v menu na pridanie poruchy
private void menuItem10_Click(object sender, System.EventArgs e)
{
int i, poc;
string lok;
KBS.Tporucha por = new KBS.Tporucha();
DateTime dt;
//------------------------------
// zobrazime aktualny cas do policka na poruchu
DateTime AktDT = DateTime.Now;
this.FormPoruchy.tb_od.Text = AktDT.ToString();
this.FormPoruchy.tb_do.Text = AktDT.ToString();
//------------------------------
// vyplnime combo-box s lokaciami
this.FormPoruchy.cb_lokacia.Items.Clear();
poc = kbsO.zoznam_lokacii.GetCount();
for(i=0; i<poc; i++)
{
lok = kbsO.zoznam_lokacii.GetFullNazov(i);
this.FormPoruchy.cb_lokacia.Items.Add(lok);
}
this.FormPoruchy.cb_lokacia.SelectedIndex = 0;
// treba vyplnit este dovod a ovplyvnenie
this.FormPoruchy.tb_dovod.Text = "";
this.FormPoruchy.tb_ovplyvnuje.Text = "";
// a este si nastavim jeden flag
this.FormPoruchy.OKpressed = false;
// zobrazim okno ako modalne
this.FormPoruchy.ShowDialog(this);
//-----------------------------------
// ak uzivatel stlacil OK
if(this.FormPoruchy.OKpressed)
{
// ziskame casovu platnost poruchy
dt = DateTime.Parse(this.FormPoruchy.tb_od.Text);
por.platnost_od = dt;
dt = DateTime.Parse(this.FormPoruchy.tb_do.Text);
por.platnost_do = dt;
// ziskame ovplyvnenu lokaciu
i = this.FormPoruchy.cb_lokacia.SelectedIndex;
lok = kbsO.zoznam_lokacii.GetKod(i);
por.kod_lokacie = lok;
// ziskame dovod a ovplyvnenie problemov
por.problem.dovod = this.FormPoruchy.tb_dovod.Text;
por.problem.popis = this.FormPoruchy.tb_ovplyvnuje.Text;
// a pridame to do zoznamu
kbsO.zoznam_poruch.Add(por);
}
}
#endregion
#region M: obsluha udalosti kliknutia na pridanie poruchy
private void btn3_Click(object sender, System.EventArgs e)
{
this.menuItem10_Click(sender, e);
}
#endregion
#region M: ked sa okno zatvara, ulozime vsetky poruchy a statistiku solutions
private void Form1_Closing(object sender, System.ComponentModel.CancelEventArgs e)
{
kbsO.zoznam_poruch.SaveToFile();
kbsO.zoznam_solutions.SaveStatistics();
}
#endregion
#region M: zobrazenie statistiky najcastejsie pouzivanych solutions
private void menuItem11_Click(object sender, System.EventArgs e)
{
KBS.Tsolution sol;
int i;
sol = kbsO.zoznam_solutions.GetSolutionMaxUsage();
this.FStat.vystup.Text = "Najviac pouzivany solution: " + sol.skupina + " - " + sol.podskupina + "\n";
this.FStat.vystup.Text += "Pocet jeho pouziti: " + sol.PocetZobrazeni + "\n";
this.FStat.vystup.Text += "\nSolution riesi zrejme najcastejsi problem, teda je vhodne rozmyslat o preventivnom rieseni problemu rieseneho tymto solutionom.\n";
this.FStat.vystup.Text += "\nSymptomy problemu:\n";
for(i=0; i<sol.nSyptomov; i++)
{
this.FStat.vystup.Text += "[" + i + "] - " + sol.symptom[i].popis;
if(sol.symptom[i].hodnota==true)
this.FStat.vystup.Text += " Ano\n";
else
this.FStat.vystup.Text += " Nie\n";
}
this.FStat.ShowDialog();
}
#endregion
#region M: zobrazenie infa o programe
private void menuItem8_Click(object sender, System.EventArgs e)
{
this.FAbout.ShowDialog();
}
#endregion
}
}